⚡ Quick answer
A black screen with audio means a codec or hardware-decoding mismatch; a totally empty channel list means the playlist failed to load or the categories are hidden. Toggle hardware decoder in the player, reload the playlist, and check whether it's one category or all channels to isolate source vs app.
'No channels' and 'black screen' are two different faults that get reported the same way. One is a loading problem (empty list), the other is a decoding problem (list loads, picture doesn't). Separate them first.
Bring the picture back
A black screen with working audio is the tell-tale sign of a video codec the device can't hardware-decode — the audio track plays because it's a simpler codec. Forcing software decoding trades some CPU for compatibility. An empty list, by contrast, is a fetch failure: the playlist HTTP request returned nothing or the token was rejected.
PrimIPTV encodes in widely supported HEVC/H.265 and AVC profiles and keeps category sources hot across redundant edges, so 'whole category dark' events are rare and self-heal.
Frequently asked questions
Why is my IPTV showing a black screen but I can hear sound?+
Your device can't hardware-decode that stream's video codec. Switch the player's decoder to Software mode.
Why are all my IPTV channels gone?+
The playlist failed to load — usually an expired subscription or a fetch error. Reload the playlist and check your subscription status.
One IPTV category has no channels — is my subscription broken?+
No. A single dead category is a temporary source outage on the provider side. The rest of your line still works.
